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If you are not satisfied with a product purchased from us, you may return it within 30 days of the original purchase date for a refund or exchange, subject to the conditions outlined below.
The return period begins on the date you receive the product. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
To process your return, the item must meet the following conditions: it must be in its original condition, unused and unopened, include all original tags and labels, be in the original packaging, and be accompanied by proof of purchase.
Items that show signs of wear, damage, or use beyond normal inspection may not be eligible for return. We reserve the right to refuse returns that do not meet these conditions.
If you are returning an item due to our error or a defective product, we will cover the cost of return shipping. In all other cases, you are responsible for the cost of return shipping.
We recommend using a trackable shipping method for returns, as we cannot be responsible for items lost in transit. Return shipping costs are non-refundable unless the return is due to our error.
To initiate a return, please contact us using the contact information provided below. We will provide you with a return authorization number and instructions for returning the item.
Please include the return authorization number with your returned item. Returns without proper authorization may experience delays in processing. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 10 business days. You will receive an email confirmation once the refund has been processed.
Certain items are not eligible for return, including custom-made or personalized products, items that have been used or damaged by the customer, products without proof of purchase, and items returned after the 30-day return period.
Additionally, services that have been fully performed are not eligible for return. If you have concerns about a service, please contact us to discuss your specific situation.
This return policy complies with applicable consumer protection laws. Your rights as a consumer are not limited by this policy, and you may have additional rights under local laws that cannot be excluded or limited.
If you are located in a jurisdiction that provides mandatory return rights that differ from this policy, those rights will apply to the extent required by law.
You may cancel an order before it has been shipped or before services have begun. To cancel an order, please contact us immediately using the contact information provided below.
If your order has already been shipped or services have begun, the standard return policy applies. Cancellation requests received after shipping or service commencement will be processed as returns subject to the conditions outlined above.
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but typically take 5-10 business days after we process the return.
If you paid by credit or debit card, the refund will appear on your statement within one to two billing cycles. For other payment methods, please allow additional time for processing.
If you have not received your refund within the expected timeframe, please contact us and we will investigate the issue.
For questions about returns, refunds, or to initiate a return, please contact us:
Handflamescent
4687 N Blackstone Ave
Fresno, CA 93704, United States
Phone: +1 559 221 9300
Email: hello@handflamescent.world
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